Privacy Policy

1. Introduction

Munaqsa ("we", "our", or "us") is committed to protecting the privacy and security of the personal data we collect through our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including your name, email address, phone number, company details, commercial registration information, and any other information you submit when registering, completing verification, or using the platform.

2.2 Information Collected Automatically

We automatically collect certain information when you access the platform, including your IP address, browser type, device information, pages visited, and usage activity. We may use cookies and similar technologies as described in Section 5.

2.3 Information from Third Parties

We may receive information about you from third parties, such as verification partners, payment processors, and publicly available sources, to verify your identity and company credentials.

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the platform and its features.
• Process registrations, verifications, and transactions.
• Facilitate tenders, bids, quotes, and purchase orders between buyers and suppliers.
• Communicate with you about your account, platform updates, and support requests.
• Ensure platform security, prevent fraud, and enforce our Terms of Service.
• Comply with applicable legal and regulatory obligations.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Other platform users, only to the extent necessary to facilitate a tender, bid, or transaction in which you are participating.
• Service providers who perform services on our behalf, such as payment processing, hosting, and verification services.
• Law enforcement, regulators, or other parties when required by law or to protect the rights, property, or safety of Munaqsa, our users, or others.

5. Cookies & Tracking

We use cookies and similar tracking technologies to authenticate users, remember preferences, analyse usage, and improve the platform. You can control cookies through your browser settings; however, disabling certain cookies may limit the functionality of the platform.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Bid submissions are encrypted and cannot be viewed by the tender issuer until the submission deadline. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and the right to object to certain processing. To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

The platform is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we take steps to ensure your data is protected in accordance with applicable law.

11. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, via email or through the platform.

12. Contact Information

For questions about this Privacy Policy or your personal data, please contact us at:

• Email: support@munaqsa.com
• Address: Cairo, Egypt